Terms and Conditions
In order to comply with the European Union (EU) Directive on Distance Selling, the following Terms & Conditions must be agreed to before your order can be processed.
1. Guarantee of Quality
Lakeland Hampers guarantees that all products contained in our Hampers are of the highest quality, that all manufacturers/suppliers have signed Certificates of Assurance that their products meet current EU legistlation standards. Some hampers contain fresh food items which should be refrigerated on arrival.
2. Payment Options
Lakeland Hampers accepts all major credit and debit cards (no minimum) and uses a secure payment system.
3. Returns Procedure
Lakeland Hampers makes every effort to ensure hamers arrive in perfect condition. However, in the unlikely event of a hamper not being delivered within 14 days of placing an order customers should advise Lakeland Hampers. Lakeland Hampers will make every effort to locate the hamper, and if necessary, send a replacement at our expense or provide a full refund. If a hamperarrives damaged in any way, customers should contact Lakeland Hampers within 3 days of receipt. In this case Lakeland Hampers will, dependingupon our customers' preference, arrange for the damaged hamper or item(s) to be picked up by our Carriers and returned to the company. Lakeland Hampers will either send a replacement hamper or replacement items, upon confirmation that the damaged items have been returned via our Carriers.
4. Refunds
Refunds for valid claims will be made via the same credit card used to place order.
5. Delivery Method & Times
Deliveries within the United Kingdom are made within 2/3 days by our Carriers. Lakeland Hampers will make every effort to dispatch orders on the day of receipt. Delivery will be Monday to Friday (excluding bank Holidays) only, unless specifically requested.filling desired delivery date in with a saturday delivery does not constitute specific request. Please contact us.
6. Retention of Title
This remains with Lakeland Hampers until the goods are paid for in full.
7. Delivery Charges
These are not included within the cost of the hampers. Standard delivery cost is £9.95 for delivery anywhere in the UK mainland up to 20kg max weight. Weights above 20kg will incur a surcharge of 50p per kilo. Some products are not suitable for export.Please contact us for overseas deliveries.
8. Application of Value Added Tax (VAT)
VAT is included in the cost of each hamper, where applicable.
9. Order Confirmations
Upon submitting an order using our automated shopping cart system you will receive a confirmation e-mail. In the unlikely event of us being unable to fulfilan order placed (due to having sold out of a hamper or hampers selected), we will advise you by the first working day following receipt of that order. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as the payment made.
10. Order Enquries
To follow up on the delivery of a Hamper or for any enquiries contact: UK - 01539 730036 and International - Telephone +44 1539 730036, Fax to the same numbers or you can e-mail us at
11. Data Protection
Lakeland Hampers does not sell to anyone its database of customers and information contained on customers remains confidential to the company.
12. Alcohol
Only persons legally permitted to do so, by local licensing regulations, may order Hampers containing alcohol.
13. Substitutions
Whilst every effort will be made to supply the items as specified, the contents of Hampers are subject to availability. Lakeland Hampers reserves the right to substitute items of similar or higher value, where appropriate, should the need arise.
14. Multiple Orders
For multiple orders (company or corporate gifts) please contact us separately by e-mail:
15. Unforseen Circumstances
While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Lakeland Hampers.
